Patients

What to expect and the nitty gritty questions answered!

What to Expect

Frequently Asked Questions (FAQ)

When should I arrive and what should I bring with me to my first physical therapy visit?

Please arrive at the clinic 20 minutes early to fill out your detailed patient information form. If you would like to fill out the form before arriving, it is available below to download. Also, please bring a copy of all of your current medications.

What should I wear?

Since physical therapy involves movement and exercise, it is recommended that you wear clothes that are loose fitting and allow for easy movement. If your lower body is involved, please wear shorts. If we will be treating your shoulder or neck region, ladies are recommended to wear a tank top or sports bra. If not be prepared to change in to one of our fashionably stunning hospital gowns. You will be permitted to purchase a gown after the visit to add to your glamorous wardrobe. Athletic or walking shoes are preferred!

What should I expect at my first physical therapy visit?

Be prepared for a detailed overview and discussion of your injury and symptoms. After a thorough examination, we will set up the best and fastest plan for a full recovery.

Direct Access / Self-Referral

Direct Access references the ability for someone to see a physical therapist without referral from a physician. Many insurance companies now recognize the cost benefit of allowing patients to self-refer to physical therapy clinics. If you are experiencing pain and discomfort from a commonly treated injury, you may not need a referral from your doctor. Please contact us for more information!

Insurance Information

To better accommodate our patients, we contract with most major health insurance companies, including, but not limited to:

  • Medicare
  • Medicaid
  • Thomas Cooper
  • BlueCross Blue Shield
  • Aetna
  • Cigna
  • Tricare
  • Humana
  • Medcost
  • Planned Administrators
  • Coventry
  • Beech Street
  • United Healthcare

Don't see your insurance listed?

We probably accept your insurance. Please contact any of our locations with questions about your specific plan, as well as any questions regarding insurance or billing.

Need information about your benefits plan?

We can help you find answers before your first visit. Our trained staff will take care of all insurance billing and authorizations.

Don't have insurance?

Don't worry. Imagine Physical Therapy can help with an affordable payment plan. Please talk with our billing specialist for more information.